Privacy Policy

Last updated: January 2026

1. Data Controller

The controller of your personal data is Lucerno, based in Poland. For matters related to personal data protection, you can contact us at: kontakt@lucerno.pl

2. Data We Collect

We collect the following types of data:

Contact information: name, email address, phone number (optional)
Business information: company name, business type, website URL
Technical data: IP address, browser type, operating system
Analytics data: information about your use of our website (with consent)

3. Purpose of Data Processing

We process your data for the following purposes:

Responding to inquiries submitted through contact forms
Service delivery and order processing
Sending marketing communications (with consent)
Website traffic analysis and service improvement
Fulfilling legal obligations

4. Legal Basis

We process your data based on:

Art. 6(1)(a) GDPR - Your consent
Art. 6(1)(b) GDPR - Performance of a contract or pre-contractual steps
Art. 6(1)(f) GDPR - Legitimate interests of the controller

5. Cookies

Our website uses cookies for:

Ensuring proper website functionality (essential)
Traffic and user behavior analysis (analytics)
Content and advertising personalization (marketing)

You can manage your cookie preferences at any time through the cookie banner or browser settings.

6. Data Sharing

Your data may be shared with the following parties:

Google Analytics (GA4) - website traffic analysis
Google Tag Manager - tag management
Calendly - meeting scheduling
Resend - email delivery

All data processors operate under data processing agreements and ensure an appropriate level of protection.

7. Data Retention Period

We retain your data for:

Contact form data: up to 3 years from last contact
Analytics data: up to 26 months
Data required for legal compliance: for the legally required period

8. Your Rights

You have the following rights:

Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

9. Contact

For matters related to personal data protection, you can contact us: Email: kontakt@lucerno.pl You have the right to lodge a complaint with the relevant data protection authority if you believe that the processing of your data violates GDPR.

10. Policy Changes

This privacy policy may be updated periodically. We will notify you of significant changes by posting information on our website or by contacting affected users directly.